Privacy Policy

1. Introduction

Lucent Passage ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact details (email, phone number)
• Booking and payment information
• Special requirements or preferences
• Communication records

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent
• Device and operating system information
• Cookies and similar technologies data

3. How We Use Your Information

We use your personal information to:

• Process your tour bookings and payments
• Provide customer service and support
• Send booking confirmations and tour updates
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers (payment processors, email services)
• Government authorities when required by law
• Emergency services if necessary for safety

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically kept for 7 years for legal and tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Object to processing
• Data portability
• Withdraw consent

8. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through our cookie settings or your browser settings. Essential cookies are necessary for basic website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. International Transfers

Your information may be transferred and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: